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30-Day Returns & Refunds
From the date your order is delivered, you have 30 days to request a return. Unfortunately, after this 30-day period, we are unable to accept returns or issue refunds.
Approved refunds will be issued to the original payment method used when your order was placed.
To begin a return, please contact our customer support team at support@fashonscart.shop.
Return Eligibility
To qualify for a refund, returned items must be unused, unworn, and in their original condition with any applicable tags and packaging included.
Items that are returned damaged, used, altered, or with missing parts (unless caused by our error) may not be eligible for a refund.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect due to our error. In these cases, Fashonscart will cover the cost of return shipping.
How to Return Your Order
Returning your order is simple:
- Contact our support team at support@fashonscart.shop with your order number and the reason for your return.
- Wait for our team to review your request and provide return instructions along with the appropriate return address.
- Carefully package your item and send it back using the instructions provided.
- Once your return has been received and inspected, we will process your approved refund within 7 days.
Exchanges
We do not offer direct exchanges. If you would like a different size, colour, or style, simply return your eligible item for a refund and place a new order for your preferred option.
For more information, please visit fashonscart.shop.
