Comfortable low-heel everyday boots for women | Elsie

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30-Day Returns & Refunds

From the date your order is delivered, you have 30 days to request a return. Unfortunately, after this 30-day period, we are unable to accept returns or issue refunds.

Approved refunds will be issued to the original payment method used when your order was placed.

To begin a return, please contact our customer support team at support@fashonscart.shop.

Return Eligibility

To qualify for a refund, returned items must be unused, unworn, and in their original condition with any applicable tags and packaging included.

Items that are returned damaged, used, altered, or with missing parts (unless caused by our error) may not be eligible for a refund.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect due to our error. In these cases, Fashonscart will cover the cost of return shipping.

How to Return Your Order

Returning your order is simple:

1. Contact our support team at support@fashonscart.shop with your order number and the reason for your return.
2. Wait for our team to review your request and provide return instructions along with the appropriate return address.
3. Carefully package your item and send it back using the instructions provided.
4. Once your return has been received and inspected, we will process your approved refund within 7 days.

Exchanges

We do not offer direct exchanges. If you would like a different size, colour, or style, simply return your eligible item for a refund and place a new order for your preferred option.

For more information, please visit fashonscart.shop.

Shipping Information

At Fashonscart, we offer free shipping on every order within Australia. Orders are processed within 1–2 business days, followed by an estimated delivery timeframe of 5–9 business days. We work hard to ensure your order is packed carefully and delivered as quickly and safely as possible.

Order Tracking

Every order includes full tracking for your peace of mind. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, allowing you to follow your parcel throughout its journey.

For more information, please visit fashonscart.shop.